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Hi everyone, I’m a Marketing Manager for my company, and have been having trouble finding a way to enable API tokens for our account. I’m trying to create a few custom workflows, but it doesn’t look like I have permission? How can I bypass this?
I’ve always offered free shipping on subscriptions. When my account was updated to Shopify check out it took away the ability to automatically give free shipping even though free shipping is toggled on inside of ReCharge. Does anyone have a solution?
We are using the skips and changing frequency in the customer portal and are wanting to limit the number on months that a person can skip to 2 months. We have an increase usage of skips and want to limit as some are skipping 6-9 months.How is this done?
Built out a fantastic customer portal and looking for ways to drive customers to engage? Thought I’d share a few low-hanging fruit to implement: Simple and straightforward education through email marketingSubscription welcome, renew, and skip emails which have clickable content that leads to the customer portal login, or a landing page on how to use. Highlight additional products you sell and a step by step on how to add to their existing subscription Video content is usually well received QR codesAn insert along with their recent subscription is a perfect way to capture attention when they open the packageCurated Content on SocialsYes, you can post about how to navigate the portal and not just about the product itself. Influencer marketing can also help drive engagement - people love a platform that is easy to use. Would love to hear any other ways you’re driving engagement! *we’re currently using bigcommerce
We get a fair number of customers who subscribe to regular deliveries for a 10% discount, get their second order delivered then say they never signed up or don't need the product and want a refund. We offer a 60 day money back guarantee so this is costing us quite a lot in refunds. Typically we don't even have the customer send us the product back as this just costs us even more. Does anyone have any suggestions on how we can cut down on this WITH OUT reducing subscription up-take and creating customer service issues?Thanks so much!
Hi there, I’m new to Recharge and I’m trying to add the Recharge widget to our featured product on the homepage of our site.We are using the Craft theme, the doumentation I found here is vaguely written so I’m wondering if anyone has successfully added the widget to any other page than the product page.I can get the widget to appear in the chrome dev console with a single line of JavaScript, but I can’t for the life of me find where to place that code in the featured-product.liquid file. Thanks!
Hello everyone (: Since last Friday we have the following problem in our shop: When purchasing a subscription products (Recharge) and after logging into PayPal, that Checkout starts an endless loop when the customer actually wants to proceed with the purchase. Some background info: * This loop ONLY occurs for subscription products, which is why I thought it must be connected to Recharge.* We did the Recharge Checkout Integration on the 22nd of August* On the 30th we still got new subscriptions in via PayPal Express * Multiple customers over all kinds of devices have complained about this issue and we can also replicate it.* I've been in contact with Recharge, Shopify Plus, different external developers and they are all not able to give me an indication of the cause of the problem. Unfortunately I can't upload a screen recording so here roughly what happens before the loop:1. I put a subscription product (it only occurs for subscription products) into my card2. I add my address and pro
Is it possible to add 1 time products on pre-paids? If so, how would the charge happen? We want to be able to add a gift or update someones shipping method for their monthly pre-paid but we don’t know how we can make it a separate charge from the regular renewal.
Hi Recharge Community! I’m Jenna Fishman, a Product Marketing Manager here at Recharge. I work with the Product team and focus on ways merchants can improve their customer's subscription management experience via the customer portal. I’m really excited about the Community platform and the opportunities it opens up for us to have candid conversations with you, hear your feedback, and learn how we can make things easier for you and your customers. To start, I’m going to share some best practices and tips on ways you can optimize the subscription management experience through your customer portal. Empower customers by giving them control of their subscription experience Customers care about flexibility - as our State of Commerce report highlighted in 2020 merchants that offered purchase options like delivery skips, product swaps, and one-time purchases increased AOV by an average of 6%. In 2021, we saw that trend continue. Check your customer portal settings in the Recharge merchant
Hi there,We offer a “Starter Kit” which includes a few extra items in addition to our main subscription product to try and get new customer through the door. Once the customer purchases the starter kit, they are subscribed to a more basic variant.However, the user can modify their subscription back to the starter kit through the “Edit Product” section of their account at any time. Previously we were hiding the Starter Kit variant through CSS, however this does not seem to be working any more.Our goal is to hide the bottom 3 variants from the “Edit Product” flyout:When looking at the source, we see this: I can hide the input and labels for “42561572012281” and the other two variants, however it leaves some rather ugly blue lines: Is there a way we can add a unique class to the rc_purchase_type div so we can hide these containers entirely?
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