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Can people use prepaid cards for ReCharge subs?
Hey everyone! Tarek here -A bit of background on me: I’m on the Product team at Recharge, and have been working with Recharge for two and a half years.We are thinking about implementing a ‘Pause Subscription’ feature. This is still very much in its idea phase, and before we flesh out how we want to build it, we would love to get feedback from everyone about what their thoughts are! I’m going to keep this very open-ended, and any piece of feedback we receive will be considered if or when we commence building the feature.Here are a few questions - feel free to choose to answer them, or to provide feedback on what ‘pause subscriptions’ means to you in any way you like.How do you imagine a ‘pause subscription’ feature working for your customers?How do you imagine the feature working for you, as an admin?Would you consider leveraging this feature? If yes, how?Do you have a custom feature in place that accomplishes the same thing as a pause? If so, how did you implement it?What do you imagin
I’m a delivery business that delivers pet supplies to the Atlanta and surrounding area. I currently use Recharge for my orders with my Shopify store. I installed Recharge a few years ago and I’ve been happy with the software but I’m having a bit of sales tax nightmare.Recharge is charging the incorrect sales tax on orders in my Shopify store. I have checked the sales tax that Recharge uses against the Georgia tax code. There are several counties that have updated their sales tax rates. I have reached out to Recharge support on several occasions and I keep getting mixed messages. I simply want to manually change the sales tax rate for certain counties that have updated their sales tax rates. Is this something that anyone has encountered? The sales tax settings inside of recharge are very basic. Any ideas on how to fix this? If I ask recharge to do a bulk update of taxes, how do I know they’ll be correct?**Edited to add that support has mentioned an app called Avalara to help with county
Last year, we launched two new features to help developers build better controls for their Recharge API tokens: Ability to limit which staff members have access to API token creation A new Token Information endpoint You can learn about both at our help center but today, I wanted to talk about the new endpoint and how you can use it to create a better user experience for your customers. Let’s start with a typical response based on the value of the X-Recharge-Access-Token header you provide with the request.Token Information Endpoint JSON Response ExampleIn my experience, it is common for new integrations to request an API token, from Recharge, to be entered into a form to make requests and perform the actions of the integration with that token. Before this new endpoint, the developer of the integration may have had to assume that the API token has the right permissions to perform the functionality of the integration and wait/test to see if it fails. Alternatively, developers may pr
Does anybody offer subscription bundles with products of different costs? Would love to hear any churn reducing tips with retention incentives if customers attempt to swap cheaper products for more expensive ones.
Hi Recharge Community! I’m Jenna Fishman, a Product Marketing Manager here at Recharge. I work with the Product team and focus on ways merchants can improve their customer's subscription management experience via the customer portal. I’m really excited about the Community platform and the opportunities it opens up for us to have candid conversations with you, hear your feedback, and learn how we can make things easier for you and your customers. To start, I’m going to share some best practices and tips on ways you can optimize the subscription management experience through your customer portal. Empower customers by giving them control of their subscription experience Customers care about flexibility - as our State of Commerce report highlighted in 2020 merchants that offered purchase options like delivery skips, product swaps, and one-time purchases increased AOV by an average of 6%. In 2021, we saw that trend continue. Check your customer portal settings in the Recharge merchant
I have customers who don’t contact us at all and they dispute a charge AFTER the product is in their possession. They don’t reply to our emails or calls offering to send a return label/refund and then the disputes get upheld and we are left without the product or the money.Does anyone have advice on what to submit to win these “false” disputes?
Hi Recharge community! I’m Taylor, a Product Marketing Manager here at Recharge, looking after Bundles. For those who don’t know, Bundles is a feature that allows brands to sell fully customizable product bundles to both one-time and subscription customers. What you can do with Bundles: Combine multiple SKUs into one product, saving customers time and effort through the value of your curation expertise. Offer pre-set or customizable bundles, with options to strategically discount pricing. You can even allow your customers to adjust the items in their bundles after checkout via the customer portal, empowering them with ultimate order flexibility. Bundling directly benefits your business by helping you sell more in every purchase; increasing average order value, lifetime value, and customer loyalty while reducing churn.Below are some tips you can implement as you’re getting started with Bundles to set your store up for success, while driving business outcomes in the long term.Launc
For example, a customer subscribes to Fantastic Massage Oil. On the backend (in Bigcommerce) we have 10 in stock. On their next renewal date, the Fantastic Massage Oil is out of stock. Currently the way it’s set up is if a product is out of stock, it will automatically cancel their subscription. I’d obviously like them to remain subscribed. Do you replace it with a similar item and email them letting them know? Do you leave it up to them? Do you refund them and let them know when the product might be back in stock?
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