Customer Portal

Learn how to grow your customer relationships via the Customer Portal

  • 2 Topics
  • 5 Replies

2 Topics

J
Recharge Employee
Jenna.FishmanRecharge Employee
posted in Customer Portal

Tips to make the most out of the customer portal experience

Hi Recharge Community! I’m Jenna Fishman, a Product Marketing Manager here at Recharge. I work with the Product team and focus on ways merchants can improve their customer's subscription management experience via the customer portal.  I’m really excited about the Community platform and the opportunities it opens up for us to have candid conversations with you, hear your feedback, and learn how we can make things easier for you and your customers.  To start, I’m going to share some best practices and tips on ways you can optimize the subscription management experience through your customer portal.   Empower customers by giving them control of their subscription experience Customers care about flexibility - as our State of Commerce report highlighted in 2020 merchants that offered purchase options like delivery skips, product swaps, and one-time purchases increased AOV by an average of 6%. In 2021, we saw that trend continue.   Check your customer portal settings in the Recharge merchant

4
J
Recharge Employee
4 days ago
russell
russellContributor
posted in Customer Portal

Key Insights To Updating Portals

We’re currently in the process of reviewing our portal. I had two questions to throw out to the community. (1) Are there one or two essential adjustments you’ve made within your portal that have either reduced helped churn or increased AOV? (2) Can you recommend any freelance devs that you’ve worked with within the last year that you’ve found to be highly proficient in portal updates.For context, I run a CBD business. Our subscription is based around our most straightforward product, three different strengths of oil. Being a CBD business, we are limited to portal updates via SMS due to regulations. Thanks all!

1
claireberk
2 months ago

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