Get the most out of Recharge by asking questions and learning from others
Hey everyone! Tarek here -A bit of background on me: I’m on the Product team at Recharge, and have been working with Recharge for two and a half years.We are thinking about implementing a ‘Pause Subscription’ feature. This is still very much in its idea phase, and before we flesh out how we want to build it, we would love to get feedback from everyone about what their thoughts are! I’m going to keep this very open-ended, and any piece of feedback we receive will be considered if or when we commence building the feature.Here are a few questions - feel free to choose to answer them, or to provide feedback on what ‘pause subscriptions’ means to you in any way you like.How do you imagine a ‘pause subscription’ feature working for your customers?How do you imagine the feature working for you, as an admin?Would you consider leveraging this feature? If yes, how?Do you have a custom feature in place that accomplishes the same thing as a pause? If so, how did you implement it?What do you imagin
I’m a delivery business that delivers pet supplies to the Atlanta and surrounding area. I currently use Recharge for my orders with my Shopify store. I installed Recharge a few years ago and I’ve been happy with the software but I’m having a bit of sales tax nightmare.Recharge is charging the incorrect sales tax on orders in my Shopify store. I have checked the sales tax that Recharge uses against the Georgia tax code. There are several counties that have updated their sales tax rates. I have reached out to Recharge support on several occasions and I keep getting mixed messages. I simply want to manually change the sales tax rate for certain counties that have updated their sales tax rates. Is this something that anyone has encountered? The sales tax settings inside of recharge are very basic. Any ideas on how to fix this? If I ask recharge to do a bulk update of taxes, how do I know they’ll be correct?**Edited to add that support has mentioned an app called Avalara to help with county
API Fun Fact: How the Token Information endpoint can help a developer build a better user experience
Last year, we launched two new features to help developers build better controls for their Recharge API tokens: Ability to limit which staff members have access to API token creation A new Token Information endpoint You can learn about both at our help center but today, I wanted to talk about the new endpoint and how you can use it to create a better user experience for your customers. Let’s start with a typical response based on the value of the X-Recharge-Access-Token header you provide with the request.Token Information Endpoint JSON Response ExampleIn my experience, it is common for new integrations to request an API token, from Recharge, to be entered into a form to make requests and perform the actions of the integration with that token. Before this new endpoint, the developer of the integration may have had to assume that the API token has the right permissions to perform the functionality of the integration and wait/test to see if it fails. Alternatively, developers may pr
Hi Recharge Community! I’m Jenna Fishman, a Product Marketing Manager here at Recharge. I work with the Product team and focus on ways merchants can improve their customer's subscription management experience via the customer portal. I’m really excited about the Community platform and the opportunities it opens up for us to have candid conversations with you, hear your feedback, and learn how we can make things easier for you and your customers. To start, I’m going to share some best practices and tips on ways you can optimize the subscription management experience through your customer portal. Empower customers by giving them control of their subscription experience Customers care about flexibility - as our State of Commerce report highlighted in 2020 merchants that offered purchase options like delivery skips, product swaps, and one-time purchases increased AOV by an average of 6%. In 2021, we saw that trend continue. Check your customer portal settings in the Recharge merchant
I have customers who don’t contact us at all and they dispute a charge AFTER the product is in their possession. They don’t reply to our emails or calls offering to send a return label/refund and then the disputes get upheld and we are left without the product or the money.Does anyone have advice on what to submit to win these “false” disputes?
Hi Recharge community! I’m Taylor, a Product Marketing Manager here at Recharge, looking after Bundles. For those who don’t know, Bundles is a feature that allows brands to sell fully customizable product bundles to both one-time and subscription customers. What you can do with Bundles: Combine multiple SKUs into one product, saving customers time and effort through the value of your curation expertise. Offer pre-set or customizable bundles, with options to strategically discount pricing. You can even allow your customers to adjust the items in their bundles after checkout via the customer portal, empowering them with ultimate order flexibility. Bundling directly benefits your business by helping you sell more in every purchase; increasing average order value, lifetime value, and customer loyalty while reducing churn.Below are some tips you can implement as you’re getting started with Bundles to set your store up for success, while driving business outcomes in the long term.Launc
For example, a customer subscribes to Fantastic Massage Oil. On the backend (in Bigcommerce) we have 10 in stock. On their next renewal date, the Fantastic Massage Oil is out of stock. Currently the way it’s set up is if a product is out of stock, it will automatically cancel their subscription. I’d obviously like them to remain subscribed. Do you replace it with a similar item and email them letting them know? Do you leave it up to them? Do you refund them and let them know when the product might be back in stock?
Hi! I’ve been getting a lot of requests from potential customers to offer PayPal on our store. I’ve been hesitant to add it because I’ve seen PayPal hold onto funds, particularly subscription merchants, for a long time. Has this been the case for you? I’d love any and all feedback around offering PayPal as a payment option. Thanks in advance!
Hi folks, Prices change all of the time in our Shopify store. However I’d like to offer to our subscribers the feature of a fixed price for their subscriptions for an X period of time. Naturally, it would be the original price that they paid when they opted-in the subscription. Is that possible?
We need to find a way to get SMS consent at recharge checkout. Here’s some info we got from Klaviyo - but I’m suck on how to actually get this done. Does anyone know a Dev who can do this? Separately, wondering why this process is intentionally difficult? Feel like this should be simple... 'SMS Consent is not collected at checkout with the latest version built by Recharge. That being said, we do have folks utilize our List API V2 to implement this but yes, would be custom. This may be a helpful article for the client as well, if you do want to go that route: Guide to Collecting SMS Consent via API.' Here are some links that might be helpful. - https://developers.klaviyo.com/en/reference/get-segment-members- https://help.klaviyo.com/hc/en-us/articles/360054803711-Guide-to-Collecting-SMS-Consent-via-API
~70% of my customers have 1 subscription for 1 product at my store. I’d like to encourage them to double that to 2 products, and I’m willing to offer a 50% discount on the second product if they do. What’s the best way to setup and execute this promotion? Primary concern: I only want to offer the 50% on the second product if they have another subscription….I need to make sure they can’t cancel the full-price subscription and end up with a single product subscription but at half the price Any brilliant ideas out there?
Hi there- while we’ve been using Recharge for our Shopify store, we have a custom store as well that does higher volume than our Shopify store. We are seeing close to 50% failed txns on subsequent subscription charges. Top three errors include:“Your card has insufficient funds” “Your card was declined” “Your card does not support this type of purchase”@ Recharge team- In your experience, is there a probable technical issue that we might be missing out on our custom store? Assuming some banks like to receive additional information while charging a card for a subsequent subscription order (say zip code etc). I’m speculating at this time. Essentially, how our subscription is set – there’s a cron job that runs every morning, we see users who are up for subscription → create draft order → send info to Stripe with user id → Stripe attempts charging →If successful, return 1 else 0 → If 1, create new order (Stripe saves card details, we don’t).
Today at 10am PDT!Holiday sales can make or break the year, which is why we highly recommend starting your preparation now. To ensure your business is ready for the season, listen in today to learn the five tips subscription and ecommerce brands should implement ahead of the holidays to maximize sales.Join us at 10am PDT for an informational webinar about getting the most out of your subscription business. Even if you can’t attend, you can register and a recording of the event will be sent to you.
Hi all!! Received a couple emails from Recharge about moving from Recharge to Shopify checkout. I know of a couple benefits including discounts managed by Shopify, easier pre loaded links to cart and slightly easier ability to make accounts mandatory for subscriptions. I’m wondering how much of a process is it to move to from Recharge to Shopify checkouts & what are the additional benefits? Would be good to hear some peoples experience of the checkout migration! Not sure which category to add this to, admins please change if needs! Cheers!! :)
Hi Recharge Community! I’m Nalin Chuapetcharasopon, a Senior Product Marketing Manager here at Recharge. I focus on helping our merchants better understand their data through our analytics features. My goal is to ensure that our merchants are able to draw actionable insights and make impactful business decisions from the data on hand.I’m excited to introduce you all to the different features available through our analytics dashboard as well as learn more about how you use Recharge and how we could make things easier for you and your team.To start, I’ll be initiating a series to dig into the various analytics dashboards available to merchants. As a subscription business, it’s crucial to track customer retention and customer churn. This is where the Cohort Retention dashboard (Analytics > Customers > Cohort Retention) comes in.There are 3 different ways we’d recommend looking at this dashboard. Identify how many customers are acquired each month. For example, a month with a dip in
Because holiday sales can be such a challenge, we frequently get asked, "when is the best time to start holiday preparation?". At Recharge, we highly recommend starting your holiday preparation now. Step 1? Join us on June 21 at 10am PDT to learn tips and tools to help you maximize the holiday shopping season. Secure your spot to learn: Five low-lift opportunities to maximize your holiday sales, increase your average order value (AOV), and draw attention to your brand Where applicable, how to implement these tactics within Recharge When to lean on partners during seasonal surges More during our live Q+A session What are some questions you have on setting your business up for success for the coming holiday season?
A common question we hear time and time again from members across our community is "How can I get the most out of my subscription program? In our recent Succeed with Subscriptions Guide, we dive into four key areas to help maximize the benefits of your recurring offerings: Attracting new subscribers Growing sales Improving customer experience Reducing churn The customer experience is a make-or-break factor for Direct to Consumer brands. In fact, according to PWC’s customer experience report, 59% of US customers will walk away after several bad experiences, and 17% will walk away after only one bad experience. To combat churn, this guide will cover the importance of customizable portals and subscriptions, paid membership programs, the exchange and return journey, and more factors that contribute to the overall success of a positive customer experience. Download the guide here and let us know below what tactics you have or will be implementing this year!
Is anyone successfully tracking TikTok or Google ads conversions with Recharge’s ‘recurringcheckout.com’ Thank You Page?
Is anyone successfully tracking TikTok or GoogleAds with Recharge’s ‘recurringcheckout.com’ Thank You Page? We were told we could get a custom URL Thank You page.I’m desperate for a solution:TikTok **requires** a 1st party Thank You Page in their ads manager to document conversions and GoogleAds is having trouble registering conversions inside the platform. The ReCharge ‘recurringcheckout.com’ Thank You Page doesn’t work effectively for either.vs.Recharge support **requires** we use their 3rd party ‘recurringcheckout.com’ Thank You page. DEAD END. However, I see our peers with 1st party URLs and using ReCharge. How? We seem to be at a dead end. We don’t want to have to switch subscriptions platforms because we like ReCharge. Is there anyway to resolve this? We cannot grow without the ability to properly track subscription conversions in GoogleAds and TikTok. We’ve been looking for a solution since July 2021 asking every knowledgeable person on the planet. No one anywhere seems to have
Hi Recharge Community! I’m Christy, a Senior Product Marketing Manager on the merchant experience team. I work with my product counterpart to determine how we can help our merchants better manage their business on Recharge through new features and improved functionality. I’m really excited to have candid conversations with all types of merchants in this new Community platform, so we can learn more about how you use Recharge and how we could make things easier for you and your team. Below are some of the updates we’ve made over the last few months. We’d love to hear what you think, and how you’re using these features today: Faster and more reliable customer search: Our hope is that you have lots and lots of customers. Prior to this launch, the more customers you had, the harder it was to search through them and find who you were looking for. Now you can search your entire customer base by name, email, or phone and receive results in seconds. We also added some filters to help you narro
We’re currently in the process of reviewing our portal. I had two questions to throw out to the community. (1) Are there one or two essential adjustments you’ve made within your portal that have either reduced helped churn or increased AOV? (2) Can you recommend any freelance devs that you’ve worked with within the last year that you’ve found to be highly proficient in portal updates.For context, I run a CBD business. Our subscription is based around our most straightforward product, three different strengths of oil. Being a CBD business, we are limited to portal updates via SMS due to regulations. Thanks all!
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