Can people use prepaid cards for ReCharge subs?
Hey everyone! Tarek here -A bit of background on me: I’m on the Product team at Recharge, and have been working with Recharge for two and a half years.We are thinking about implementing a ‘Pause Subscription’ feature. This is still very much in its idea phase, and before we flesh out how we want to build it, we would love to get feedback from everyone about what their thoughts are! I’m going to keep this very open-ended, and any piece of feedback we receive will be considered if or when we commence building the feature.Here are a few questions - feel free to choose to answer them, or to provide feedback on what ‘pause subscriptions’ means to you in any way you like.How do you imagine a ‘pause subscription’ feature working for your customers?How do you imagine the feature working for you, as an admin?Would you consider leveraging this feature? If yes, how?Do you have a custom feature in place that accomplishes the same thing as a pause? If so, how did you implement it?What do you imagin
I’m a delivery business that delivers pet supplies to the Atlanta and surrounding area. I currently use Recharge for my orders with my Shopify store. I installed Recharge a few years ago and I’ve been happy with the software but I’m having a bit of sales tax nightmare.Recharge is charging the incorrect sales tax on orders in my Shopify store. I have checked the sales tax that Recharge uses against the Georgia tax code. There are several counties that have updated their sales tax rates. I have reached out to Recharge support on several occasions and I keep getting mixed messages. I simply want to manually change the sales tax rate for certain counties that have updated their sales tax rates. Is this something that anyone has encountered? The sales tax settings inside of recharge are very basic. Any ideas on how to fix this? If I ask recharge to do a bulk update of taxes, how do I know they’ll be correct?**Edited to add that support has mentioned an app called Avalara to help with county
Last year, we launched two new features to help developers build better controls for their Recharge API tokens: Ability to limit which staff members have access to API token creation A new Token Information endpoint You can learn about both at our help center but today, I wanted to talk about the new endpoint and how you can use it to create a better user experience for your customers. Let’s start with a typical response based on the value of the X-Recharge-Access-Token header you provide with the request.Token Information Endpoint JSON Response ExampleIn my experience, it is common for new integrations to request an API token, from Recharge, to be entered into a form to make requests and perform the actions of the integration with that token. Before this new endpoint, the developer of the integration may have had to assume that the API token has the right permissions to perform the functionality of the integration and wait/test to see if it fails. Alternatively, developers may pr
Does anybody offer subscription bundles with products of different costs? Would love to hear any churn reducing tips with retention incentives if customers attempt to swap cheaper products for more expensive ones.
Hi Recharge Community! I’m Jenna Fishman, a Product Marketing Manager here at Recharge. I work with the Product team and focus on ways merchants can improve their customer's subscription management experience via the customer portal. I’m really excited about the Community platform and the opportunities it opens up for us to have candid conversations with you, hear your feedback, and learn how we can make things easier for you and your customers. To start, I’m going to share some best practices and tips on ways you can optimize the subscription management experience through your customer portal. Empower customers by giving them control of their subscription experience Customers care about flexibility - as our State of Commerce report highlighted in 2020 merchants that offered purchase options like delivery skips, product swaps, and one-time purchases increased AOV by an average of 6%. In 2021, we saw that trend continue. Check your customer portal settings in the Recharge merchant
I have customers who don’t contact us at all and they dispute a charge AFTER the product is in their possession. They don’t reply to our emails or calls offering to send a return label/refund and then the disputes get upheld and we are left without the product or the money.Does anyone have advice on what to submit to win these “false” disputes?
Hi Recharge community! I’m Taylor, a Product Marketing Manager here at Recharge, looking after Bundles. For those who don’t know, Bundles is a feature that allows brands to sell fully customizable product bundles to both one-time and subscription customers. What you can do with Bundles: Combine multiple SKUs into one product, saving customers time and effort through the value of your curation expertise. Offer pre-set or customizable bundles, with options to strategically discount pricing. You can even allow your customers to adjust the items in their bundles after checkout via the customer portal, empowering them with ultimate order flexibility. Bundling directly benefits your business by helping you sell more in every purchase; increasing average order value, lifetime value, and customer loyalty while reducing churn.Below are some tips you can implement as you’re getting started with Bundles to set your store up for success, while driving business outcomes in the long term.Launc
For example, a customer subscribes to Fantastic Massage Oil. On the backend (in Bigcommerce) we have 10 in stock. On their next renewal date, the Fantastic Massage Oil is out of stock. Currently the way it’s set up is if a product is out of stock, it will automatically cancel their subscription. I’d obviously like them to remain subscribed. Do you replace it with a similar item and email them letting them know? Do you leave it up to them? Do you refund them and let them know when the product might be back in stock?
Hi there, anybody recommend a marketing agency that specializes in FB and TikTok ads?
An exciting new addition has been unveiled within the Recharge family! Rebundle, a trusted tech partner has been acquired and now rebranded as Bundles.This new feature allows merchants to combine multiple SKUs into a single product, which gives them the ability to add value through curation and save their customers effort in the process. Bundles are also customizable - giving subscribers the freedom to personalize their orders at a fixed price. “Bundles saved us a lot of work and helped us avoid customer confusion by making our subscription box more user-friendly.” - Roz Campbell, Founder, TsunoBundles is available to Recharge merchants on Pro & Enterprise plans that use the Shopify platform. We’re so honored and excited to have Bundles as the newest feature of the larger Recharge ecosystem.Read more about Bundles on the Recharge Blog!How will you take advantage of this new feature? Comment below and let us know what you think!
Hi! I’ve been getting a lot of requests from potential customers to offer PayPal on our store. I’ve been hesitant to add it because I’ve seen PayPal hold onto funds, particularly subscription merchants, for a long time. Has this been the case for you? I’d love any and all feedback around offering PayPal as a payment option. Thanks in advance!
Hi folks, Prices change all of the time in our Shopify store. However I’d like to offer to our subscribers the feature of a fixed price for their subscriptions for an X period of time. Naturally, it would be the original price that they paid when they opted-in the subscription. Is that possible?
Hi everyone I’d love to get a thread going for top reads and recommendations from everyone in the Community! What are some books, podcasts, or newsletters you would recommend to someone that is either new to the ecommerce space, or interested in leveling up their existing knowledge? Any books that have helped shape your marketing strategies, or podcasts that have offered great operation insights for you?Comment your favorites below!
We need to find a way to get SMS consent at recharge checkout. Here’s some info we got from Klaviyo - but I’m suck on how to actually get this done. Does anyone know a Dev who can do this? Separately, wondering why this process is intentionally difficult? Feel like this should be simple... 'SMS Consent is not collected at checkout with the latest version built by Recharge. That being said, we do have folks utilize our List API V2 to implement this but yes, would be custom. This may be a helpful article for the client as well, if you do want to go that route: Guide to Collecting SMS Consent via API.' Here are some links that might be helpful. - https://developers.klaviyo.com/en/reference/get-segment-members- https://help.klaviyo.com/hc/en-us/articles/360054803711-Guide-to-Collecting-SMS-Consent-via-API
~70% of my customers have 1 subscription for 1 product at my store. I’d like to encourage them to double that to 2 products, and I’m willing to offer a 50% discount on the second product if they do. What’s the best way to setup and execute this promotion? Primary concern: I only want to offer the 50% on the second product if they have another subscription….I need to make sure they can’t cancel the full-price subscription and end up with a single product subscription but at half the price Any brilliant ideas out there?
Don't be shy and let us know about your challenge.
Already have an account? Login
Enter your username or e-mail address. We'll send you an e-mail with instructions to reset your password.
Sorry, we're still checking this file's contents to make sure it's safe to download. Please try again in a few minutes.
Sorry, our virus scanner detected that this file isn't safe to download.
