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Subscription Management

Get advice on things to consider when building out a subscription model

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morgan.galloCommunity Manager

published in Subscription Management

What's in Everything Recharge?F.A.Q.

Everything Recharge is your all-in-one Recharge resource! In this section, you can find or ask questions around Recharge product areas such as Analytics, API's, Merchant portal and more. Have a question about choosing your subscriptions type, or how to create a streamlined checkout experience for your customers? By sharing your questions here, you can find answers from industry experts and colleagues from a variety of verticals, and compare notes! We're here to help build a community of knowledgable, experienced ecommerce professionals, so jump on in and ask away.

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4 months ago

sarahfotisNew Member

asked in Subscription Management

Prepaid credit cards

Can people use prepaid cards for ReCharge subs?

1 day ago

TarekRecharge Employee

posted in Subscription Management

How would you imagine a ‘pause subscriptions’ feature?

Hey everyone! Tarek here -A bit of background on me: I’m on the Product team at Recharge, and have been working with Recharge for two and a half years.We are thinking about implementing a ‘Pause Subscription’ feature. This is still very much in its idea phase, and before we flesh out how we want to build it, we would love to get feedback from everyone about what their thoughts are! I’m going to keep this very open-ended, and any piece of feedback we receive will be considered if or when we commence building the feature.Here are a few questions - feel free to choose to answer them, or to provide feedback on what ‘pause subscriptions’ means to you in any way you like.How do you imagine a ‘pause subscription’ feature working for your customers?How do you imagine the feature working for you, as an admin?Would you consider leveraging this feature? If yes, how?Do you have a custom feature in place that accomplishes the same thing as a pause? If so, how did you implement it?What do you imagin

3 days ago

HeathNew Member

asked in Subscription Management

Sales tax issues with Recharge

I’m a delivery business that delivers pet supplies to the Atlanta and surrounding area. I currently use Recharge for my orders with my Shopify store. I installed Recharge a few years ago and I’ve been happy with the software but I’m having a bit of sales tax nightmare.Recharge is charging the incorrect sales tax on orders in my Shopify store. I have checked the sales tax that Recharge uses against the Georgia tax code. There are several counties that have updated their sales tax rates. I have reached out to Recharge support on several occasions and I keep getting mixed messages. I simply want to manually change the sales tax rate for certain counties that have updated their sales tax rates. Is this something that anyone has encountered? The sales tax settings inside of recharge are very basic. Any ideas on how to fix this? If I ask recharge to do a bulk update of taxes, how do I know they’ll be correct?**Edited to add that support has mentioned an app called Avalara to help with county

4 days ago

Erica.BertholdBeginner

posted in Subscription Management

Does anyone have any tips for subscription bundles with different pricing?

Does anybody offer subscription bundles with products of different costs? Would love to hear any churn reducing tips with retention incentives if customers attempt to swap cheaper products for more expensive ones.

4 days ago

nfmikeNew Member

posted in Subscription Management

How Do We Win "False" Customer Disputes?

I have customers who don’t contact us at all and they dispute a charge AFTER the product is in their possession. They don’t reply to our emails or calls offering to send a return label/refund and then the disputes get upheld and we are left without the product or the money.Does anyone have advice on what to submit to win these “false” disputes?

5 days ago

claireberkNew Participant

asked in Subscription Management

How do you manage subscribers when a product they're subscribed to goes out of stock?

For example, a customer subscribes to Fantastic Massage Oil. On the backend (in Bigcommerce) we have 10 in stock. On their next renewal date, the Fantastic Massage Oil is out of stock. Currently the way it’s set up is if a product is out of stock, it will automatically cancel their subscription. I’d obviously like them to remain subscribed. Do you replace it with a similar item and email them letting them know? Do you leave it up to them? Do you refund them and let them know when the product might be back in stock?

9 days ago

Jessica_PNew Member

posted in Subscription Management

Should I offer PayPal as a payment option for my store?

Hi! I’ve been getting a lot of requests from potential customers to offer PayPal on our store. I’ve been hesitant to add it because I’ve seen PayPal hold onto funds, particularly subscription merchants, for a long time. Has this been the case for you? I’d love any and all feedback around offering PayPal as a payment option. Thanks in advance!

15 days ago

tombergsNew Member

asked in Subscription Management

Can I Offer a Fixed Price for Existing Subscribers?

Hi folks, Prices change all of the time in our Shopify store. However I’d like to offer to our subscribers the feature of a fixed price for their subscriptions for an X period of time. Naturally, it would be the original price that they paid when they opted-in the subscription. Is that possible?

18 days ago

Shane VaughanNew Member

asked in Subscription Management

How to increase subscription AOV?

~70% of my customers have 1 subscription for 1 product at my store. I’d like to encourage them to double that to 2 products, and I’m willing to offer a 50% discount on the second product if they do. What’s the best way to setup and execute this promotion? Primary concern: I only want to offer the 50% on the second product if they have another subscription….I need to make sure they can’t cancel the full-price subscription and end up with a single product subscription but at half the price Any brilliant ideas out there?

19 days ago

shivamNew Member

asked in Subscription Management

What's the industry average on failed subscriptions?

Hi there- while we’ve been using Recharge for our Shopify store, we have a custom store as well that does higher volume than our Shopify store. We are seeing close to 50% failed txns on subsequent subscription charges. Top three errors include:“Your card has insufficient funds” “Your card was declined” “Your card does not support this type of purchase”@ Recharge team- In your experience, is there a probable technical issue that we might be missing out on our custom store? Assuming some banks like to receive additional information while charging a card for a subsequent subscription order (say zip code etc). I’m speculating at this time. Essentially, how our subscription is set – there’s a cron job that runs every morning, we see users who are up for subscription → create draft order → send info to Stripe with user id → Stripe attempts charging →If successful, return 1 else 0 → If 1, create new order (Stripe saves card details, we don’t).

1 month ago

morgan.galloCommunity Manager

published in Subscription Management

Webinar - Get Ahead of the Holidays: Five Tips for your Subscription Business

Today at 10am PDT!Holiday sales can make or break the year, which is why we highly recommend starting your preparation now. To ensure your business is ready for the season, listen in today to learn the five tips subscription and ecommerce brands should implement ahead of the holidays to maximize sales.Join us at 10am PDT for an informational webinar about getting the most out of your subscription business. Even if you can’t attend, you can register and a recording of the event will be sent to you.

313

1 month ago

taylorContributor

posted in Subscription Management

What are your favorite examples of subscription brands?

Curious to see the brands everyone looks to when comparing your business or when trying to get inspiration for diving into more subscription functionality.

1 month ago

alea.holmesRecharge Employee

posted in Subscription Management

Five Tips for your Subscription Business

Because holiday sales can be such a challenge, we frequently get asked, "when is the best time to start holiday preparation?". At Recharge, we highly recommend starting your holiday preparation now. Step 1? Join us on June 21 at 10am PDT to learn tips and tools to help you maximize the holiday shopping season. Secure your spot to learn: Five low-lift opportunities to maximize your holiday sales, increase your average order value (AOV), and draw attention to your brand Where applicable, how to implement these tactics within Recharge When to lean on partners during seasonal surges More during our live Q+A session What are some questions you have on setting your business up for success for the coming holiday season?

1 month ago

morgan.galloCommunity Manager

published in Subscription Management

Succeed with Subscriptions: A Guide to Getting the Most out of Recharge

A common question we hear time and time again from members across our community is "How can I get the most out of my subscription program? In our recent Succeed with Subscriptions Guide, we dive into four key areas to help maximize the benefits of your recurring offerings: Attracting new subscribers Growing sales Improving customer experience Reducing churn The customer experience is a make-or-break factor for Direct to Consumer brands. In fact, according to PWC’s customer experience report, 59% of US customers will walk away after several bad experiences, and 17% will walk away after only one bad experience. To combat churn, this guide will cover the importance of customizable portals and subscriptions, paid membership programs, the exchange and return journey, and more factors that contribute to the overall success of a positive customer experience. Download the guide here and let us know below what tactics you have or will be implementing this year!

330

2 months ago

ChristyottesenRecharge Employee

posted in Subscription Management

Explore the new merchant portal experience

Hi Recharge Community! I’m Christy, a Senior Product Marketing Manager on the merchant experience team. I work with my product counterpart to determine how we can help our merchants better manage their business on Recharge through new features and improved functionality. I’m really excited to have candid conversations with all types of merchants in this new Community platform, so we can learn more about how you use Recharge and how we could make things easier for you and your team. Below are some of the updates we’ve made over the last few months. We’d love to hear what you think, and how you’re using these features today: Faster and more reliable customer search: Our hope is that you have lots and lots of customers. Prior to this launch, the more customers you had, the harder it was to search through them and find who you were looking for. Now you can search your entire customer base by name, email, or phone and receive results in seconds. We also added some filters to help you narro

2 months ago

jmillsNew Member

posted in Subscription Management

What is your most popular subscription type? Prepaid, Subscription only or Subscription and one time?

I’m curious to see the success different people have had with the different subscription options.

2 months ago

claireberkNew Participant

posted in Subscription Management

3 Tips for Getting Started in BigCommerce

If you’re considering BigCommerce as your e-commerce platform, welcome! While Shopify is Recharge’s legacy platform, they’ve made tremendous strides on creating seamless integrations and experiences within BigCommerce, too.So, why did we choose BC? Pure Canna Box is a small CBD subscription box co + marketplace- and that poses a lot of limitations with e-commerce services and payment processors. The stars aligned between Recharge, BC and Authorize.Net, and we haven’t looked back. The sentiments below are from the perspective of our experiences. We engineered some customizations, though otherwise implemented several out of the box features offered by Recharge.After you’ve done the basics like install Recharge, set up your payment processor and store settings, there are three things to consider:Identify your ideal subscription model and choose a customizable themeChoosing your subscription model will be the key starting point for how you structure Recharge into your e-commerce platform.

3 months ago

Kim_LeeNew Member

asked in Subscription Management

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